When you try to connect Genesys Cloud to Trelica you will be asked for a region, client ID and client secret. This article shows you how to create an OAuth client with minimal access to Genesys Cloud.
Log in to Genesys Cloud and navigate to Admin > Integrations > OAuth.
Click Add client to reveal the Client details tab.
Input an App name such as
For Grant types, select Client Credentials.
Input the following to Authorized redirect URIs,
Click the Roles tab.
Click Save and then copy the Client ID and Client secret for the newly created OAuth client, so that it can be input when connecting from Trelica.